Shipping & Delivery

Delivery

Once your order has left the house, delivery times depend on the routes, coverage and conditions of the carrier. The house cannot guarantee a specific hour or time window of delivery.

A fragrance in transit

Perfume is a flammable liquid. It travels under the conditions each carrier sets for such products, which may affect the destinations served, delivery times and the cost of shipping.

Address and receipt

Please give a complete and correct name, address and telephone number, and make sure someone can receive the order during usual delivery hours. Should an order return to us because of an incorrect or incomplete address, or because no one was there to receive it, the cost of sending it again is at the client’s charge.

A change of address requested after the order has been confirmed may cause delays and additional shipping costs, depending on where the order stands.

On receiving your order

Before opening it, check that the seal and the packaging are intact and that there is no leak or broken glass. Any damage in transit is to be reported within five business days of delivery, as set out under Returns.

Duties and import taxes

Duties, import taxes and customs handling are determined by the country that receives the order. They are not included in the price and, where they apply, are settled by the recipient on delivery.

Every shipment is declared as what it is. We do not mark orders as gifts, and we do not understate their value.

The full conditions are set out in our Terms and Conditions, section V.

Updated October 2026