Privacy Policy

Welcome to HIGUERA. Please read this Privacy Policy carefully: it sets out what the house holds, why it holds it, and how you may ask for it to be corrected or removed.

1. Our commitments

Everyone has the right to the protection of their personal data, understood as any information relating to an identified or identifiable person. The house respects your right to be informed of what is collected and of what is done with it.

In using data that may identify you, directly or indirectly, we apply a principle of strict necessity: the site has been built so that the use of your personal data is kept to a minimum and never exceeds the purpose for which it was collected. Where a service can be provided with anonymous or aggregate data, we do not process personal data at all.

2. Data controller

HIGUERA PARFUMS, established in Bogotá, Colombia, is the controller of the personal data collected through this website. All matters concerning personal data: higueraparfums@gmail.com.

3. Applicable legislation

This policy is issued under Law 1581 of 2012, Decree 1074 of 2015 and the remaining provisions governing the protection of personal data in Colombia. Where you write to us from elsewhere, the same standard of care applies.

4. The data we collect

• Order data: name, shipping and billing address, email address, telephone number and the contents of the order.
• Payment data: handled directly by our payment providers. The house never sees nor stores a full card number.
• Correspondence: the messages you send and the replies they receive.
• Newsletter data: your email address, should you choose to subscribe.
• Technical data: device, browser, approximate location and pages visited, gathered through cookies. See the Cookie Policy.

5. Why we process it

• To prepare, ship, follow and invoice your order.
• To answer your questions and to attend to returns, refunds and warranty claims.
• To send the letters of the house, if and only if you have asked for them.
• To prevent fraud, and to meet our accounting and tax obligations.
• To understand, in the aggregate, how this site is used, so that it may be improved.

The house does not sell personal data, and does not share it with third parties for their own commercial purposes.

6. Who receives it

Only what is strictly necessary, and only those who make an order possible:

• Shopify, which hosts this store and processes orders on our behalf.
• Our payment providers, which process the payment itself.
• DHL, which carries the order and requires a name, an address and a telephone number.
• Customs authorities, where an international shipment requires a declaration.
• Authorities, where we are legally bound to answer a valid request.

7. Transfers outside Colombia

Certain of these providers hold data on servers outside Colombia. In placing an order or subscribing, you authorise that transfer for the purposes described above, under contractual conditions requiring them to protect it.

8. How long we keep it

Order and invoicing data is held for as long as our commercial and tax obligations require. Newsletter data is held until you withdraw. Correspondence is held for as long as it serves you, and is then removed.

9. Your rights

At any moment, and without cost, you may:

• ask what data the house holds concerning you, and to what use it is put;
• ask that data which is incomplete, inexact or out of date be corrected;
• ask that your data be deleted, where no legal obligation requires us to keep it;
• withdraw the authorisation you have given;
• bring a complaint before the Superintendencia de Industria y Comercio.

Write to higueraparfums@gmail.com. Consultations are answered within ten business days and claims within fifteen, as the law requires.

10. The newsletter

Subscribing is voluntary, and never a condition of purchase. Every letter carries the means to withdraw, and withdrawal takes effect at once.

11. Minors

This store is not addressed to children, and the house does not knowingly collect data from anyone under eighteen. Should you believe a minor has given us data, write to us and it will be deleted.

12. Security

This site is served over an encrypted connection, and access to order data is restricted to those who require it. No system is perfect; were a breach ever to affect your data, you and the competent authority would be told.

13. Changes

Should this policy change, the new version will appear on this page with its date. Material changes affecting the use of your data are communicated to subscribers by email.

Updated August 2026