Returns

A fragrance may be returned within five business days of delivery, with its security seal and its original packaging intact, and without any reason given. Below are the steps.

Step 1

Within five business days of delivery, write to us through Contact or at higueraparfums@gmail.com, with your order number, the product you wish to return and your contact details.

For reasons of hygiene and product integrity, a fragrance whose seal has been broken or removed, or whose packaging has been opened, cannot be accepted back.

Step 2

We confirm your request in writing and send you the instructions and, where applicable, the guide for the return. Please send nothing back before that confirmation.

Step 3

Send the fragrance back within five business days of your request, in the condition in which it reached you: seal and packaging intact, with no sign of use. Return shipping is at the client’s cost.

Step 4

On arrival, the house examines the seal and the packaging. Should the seal or the packaging have been opened, should the product show signs of use, or should it not be the one originally delivered, the return cannot be accepted and no refund is issued; the fragrance is held at your disposal and sent back to you at your cost.

Refund

Once the return is accepted, the full amount paid is refunded, with no deductions, within fifteen calendar days of your request, to the original means of payment or as agreed with you. Your bank may take a few days more to show it.

A bottle that arrives broken

On receiving your order, and before opening it, please check that the seal and the packaging are intact and that there is no leak or broken glass. Should the bottle arrive broken, write to us within five business days of delivery, with photographs or video of the box, the seal, the bottle and the shipping label. We recommend noting the damage on the carrier’s delivery slip as well.

Once verified, the house replaces the fragrance with the same reference at no cost to you. Should it be sold out, being a limited edition, you receive a full refund or, if you prefer, another product of equal value. We answer every claim within fifteen business days.

A fragrance that is simply not to your liking is not a defect: every scent wears differently on every skin.

Exchanges

The house does not process exchanges. To change fragrance, return the sealed bottle within the five business days above and place a new order.

The full conditions are set out in our Terms and Conditions, sections V, VI and VIII.

Updated October 2026